Customer Success

ConsentEye - Consent management system

Our Customer Success Team is responsible for ensuring that all our implementations are not only delivered as per the agreed success criteria but also exceeded. A dedicated Customer Success Manager serves each enterprise customer throughout their partnership with Consent Systems. Our mission is to ensure that all our customers are ‘delighted’ with our products and services now and in the future.

Our Experience your success - As industry experts focused on GDPR compliance since 2016 along with unrivalled expertise in cutting edge enterprise software engineering for Preference Management we have worked hard to simplify complexity for our customers to reap the rewards.

Our Customer Success Managers (CSM’s) are unique as they are amongst the most experienced in Privacy and Technology Sectors to assist enterprise customers to implement the optimum a customer preference and consent management solution that fits their needs.

Committed to your goals  - As a new Consent Systems customer, you will be assigned a dedicated Customer Success Manager. The CSM becomes an extension of your team by fully understanding your business goals and will track the key success factors unique to your customer journey. From initial deployment and as your strategy roadmap continues to unfold the CSM is there to ensure that ConsentEye evolves with you, anticipating and supporting your team’s goals. The CSM will remain committed to our mutual success.

Complete Engagement - Our Customer Success Team provides a broad array of services for our enterprise customers, ensuring that your objectives are understood and that you have the ongoing support you need to achieve your goals. Services include:

  • Initial kickoff and review of the KPIs that your Consent Systems Customer Success Manager will monitor and report on
  • Regularly scheduled cadence calls utilising Consent Systems proven customer success processes and tools
  • A single, dedicated point of contact
  • Onsite Quarterly Bussiness Reviews with a Consent Systems executive sponsor in attendance
  • Guidance from a Customer Success Manager who has worked with similar customers can provide input and advice based on their experience

Long-term sustained support - As your business objectives, key metrics and regulatory requirements change over time, your  Customer Success Manager will be there to support you through the changes and updates, including:

  • Professional Services and Technical Support updates
  • New training opportunities from our Training Division
  • Advice on industry and data privacy updates, such as GDPR, ePrivacy, CCPA etc...
  • Health checks and adjustments from technical and business perspectives
  • News from product development, including new feature and functions